Bombay Darbar
Bombay Darbar
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Terms and Policies

Review the customer-facing policies for Bombay Darbar. These restaurant terms govern your orders and guest account, and should be read together with Tilvo's platform legal terms, cross-merchant processing policies, and payment authorizations.

Bombay Darbar Privacy Bombay Darbar Terms Cross-Merchant Privacy Platform Terms & Wallet Accessibility Disclaimer Restaurant Agreement

Updated: September 15, 2026

Bombay Darbar Privacy Policy

Bombay Darbar ("we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit bombay-darbar.tilvo.ai, place an order, make a reservation, join a loyalty or rewards program, purchase gift cards, contact us, or otherwise interact with our restaurant online or offline through websites, applications, and services powered by our technology partner, Tilvo (operated by Iventra LLC).

1. Personal Information We Collect

We may collect the following categories of information, depending on how you interact with us:

  • Identifiers: Name, email address, phone number, account login, delivery address, IP address, and unique device identifiers.
  • Order and Commercial Information: Menu items ordered, special preparation instructions, order history, payment status, gift card balances, loyalty points, refunds, and support records.
  • Reservation and Preference Details: Party size, booking time, dietary preferences, food allergies voluntarily disclosed, and seating notes.
  • Payment-Related Records: Payment card brand, last four digits, billing ZIP code, expiration date, and processor transaction reference tokens. Full payment card numbers (Primary Account Numbers) and card verification codes (CVV) are processed directly by our third-party payment processors and are never stored on our servers.
  • Internet and Network Activity: Pages viewed, browsing duration, buttons clicked, browser type, operating system, and cookie or analytics identifiers.
  • Communications: Customer support emails, order status SMS messages, phone call recordings or automated transcripts where enabled, voicemails, and guest reviews.
  • Geolocation: Precise device geolocation if permitted by your device settings, or general location derived from IP address to verify delivery zones and calculate estimated delivery times.

2. Sources of Information

We collect personal information directly from you when you place an order, create an account, or contact us. We also receive information through automated technologies (cookies and server logs), from Tilvo as our underlying technology platform, from third-party payment processors, from delivery and fulfillment partners (e.g., DoorDash Drive, Uber Direct), from POS systems, and from communications providers.

3. How We Use Information

  • To receive, prepare, fulfill, deliver, track, and support pickup, delivery, catering, and dine-in orders.
  • To create and maintain customer accounts and streamline future checkouts across the Tilvo platform network.
  • To process payments, verify transactions, prevent fraudulent orders, and manage refunds or disputes.
  • To communicate order status, pickup notifications, delivery tracking, and essential account security alerts.
  • To operate loyalty programs, rewards, coupons, and optional promotional marketing when you explicitly opt in.
  • To improve restaurant operations, menu planning, website usability, kitchen workflow, and service reliability.
  • To comply with applicable laws, health regulations, food safety rules, and tax reporting requirements.

4. Tilvo Platform Network & Cross-Merchant Processing

This restaurant storefront is powered by Tilvo. Tilvo provides a unified guest network that enables customers to use a single phone number and account across all participating restaurants powered by the Tilvo platform.

Shared Platform Credentials: When you register an account, save delivery addresses, or store a payment card during checkout, these credentials are securely maintained at the Tilvo platform layer. This allows you to recognize your profile, use your saved delivery addresses, and access your vaulted payment methods for rapid checkout when ordering from this restaurant or any other restaurant on the Tilvo network.

Cross-Merchant Privacy Firewall: Tilvo strictly respects guest privacy across merchants. Except for providing your shared guest profile, saved delivery addresses, and vaulted payment instruments for your convenience at checkout:

  • We and Tilvo do not sell or rent your personal information or customer list to other restaurants.
  • Tilvo does not share identifiable order history, favorite items, or guest profiles obtained from our restaurant with unrelated merchants for marketing, advertising, or promotional targeting without your separate lawful consent.
  • Tilvo may use aggregated, de-identified data across multiple merchants solely to benchmark performance, detect and prevent fraudulent transactions, improve network security, and train platform machine-learning models.

5. Payment Information and Third-Party Processors

Payment transactions on our website are processed through PCI-DSS Level 1 certified third-party payment processors, including Finix Payments, Inc. ("Finix") and Stripe, Inc. ("Stripe"). When you enter payment card details, the information is transmitted directly to the payment processor's secure vault. Neither Bombay Darbar nor Tilvo collects, stores, or has access to your full payment card number or CVV. The processor issues an encrypted payment token that authorizes charges for your orders in accordance with our Terms of Service.

6. Cookies and Online Tracking

We and our technology providers use essential cookies, session storage, and analytics tools to manage your shopping cart, remember your session, verify security, and measure website performance. You may configure your web browser to reject non-essential cookies, though doing so may limit cart functionality. Mobile phone numbers and SMS consent records are never shared with third parties for marketing or advertising purposes.

7. SMS, Telephone, and Voice Communications

If you provide your mobile phone number, it is used to authenticate your account and send transactional order updates (such as order confirmation, kitchen preparation status, and delivery dispatch). Transactional text messages are service-essential. Promotional marketing text messages require your separate, voluntary opt-in via an unchecked checkbox at checkout or account registration and are not required as a condition of purchase. You may reply STOP to any text message at any time to opt out of SMS communications, or HELP for support.

8. State and Regional Privacy Rights

Residents of California (CCPA/CPRA), Colorado, Connecticut, Utah, Virginia, Texas, and other states with consumer privacy legislation may possess specific statutory rights regarding their personal data:

  • Right to Know / Access: Request details regarding categories and specific pieces of personal data collected, used, or disclosed.
  • Right to Correction: Request correction of inaccurate personal data maintained in your account.
  • Right to Deletion: Request deletion of your personal data, subject to legal retention exceptions (such as completed tax and transaction history).
  • Right to Opt Out of Sale / Sharing: We do not sell personal data for monetary consideration. To opt out of cross-context behavioral advertising, you may adjust cookie preferences or submit an opt-out request.
  • Non-Discrimination: We will not deny goods, charge differing prices, or provide differing quality of service for exercising your statutory privacy rights.

9. Data Retention and Security Safeguards

Personal data is retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, satisfy accounting, legal, and operational obligations, resolve disputes, and maintain platform security. We and Tilvo implement physical, electronic, and administrative safeguards designed to protect personal information from unauthorized access, disclosure, or destruction.

10. Contacting Us and Exercising Your Rights

To ask questions about this Privacy Policy, update your preferences, or submit a data rights request, please contact us at support@tilvo.ai or by phone at 6452301602. Our physical mailing address is Florida Ave, Miami, FL 33133, United States, Miami, FL, 33144, US. You may also contact Tilvo's privacy team at privacy@tilvo.ai.

Updated: September 15, 2026

Bombay Darbar Terms of Service

These Terms of Service ("Terms") govern your access to and use of bombay-darbar.tilvo.ai, online ordering, customer account features, loyalty programs, and purchases from Bombay Darbar ("Restaurant", "we", "us", or "our"), powered by our technology partner Tilvo (operated by Iventra LLC).

PLEASE READ THESE TERMS CAREFULLY. BY PLACING AN ORDER, CREATING AN ACCOUNT, OR USING THIS WEBSITE, YOU AGREE TO BE BOUND BY THESE TERMS AND OUR PRIVACY POLICY. IF YOU DO NOT AGREE, YOU MUST NOT USE THE SERVICE.

1. Restaurant Operations and Culinary Responsibility

Bombay Darbar is an independently operated restaurant business. We are solely responsible for:

  • Food and beverage preparation, kitchen safety, ingredient sourcing, and sanitary food handling in compliance with applicable local, state, and federal health codes.
  • Accurate menu listings, prices, descriptions, and disclosure of major food allergens (including milk, eggs, fish, crustacean shellfish, tree nuts, peanuts, wheat, and soybeans).
  • Packaging, fulfillment, customer pickup, and dispatching orders to delivery couriers.
  • Customer satisfaction, order modifications, replacements, and discretionary refunds.

2. Role of Technology Partner (Tilvo)

Tilvo provides the software platform, website hosting, online checkout, guest account authentication, and payment connectivity for Bombay Darbar. Tilvo is a technology provider, not a restaurant or food preparation entity. Tilvo does not prepare, inspect, or package food, does not verify restaurant menu claims, and disclaims any liability for food safety, quality, or food-borne illness resulting from items prepared by the restaurant.

3. Orders, Pricing, and Availability

Menu items, pricing, availability, and operating hours are established by the Restaurant and may change without notice. Placing an order constitutes an offer to purchase that is subject to acceptance by the Restaurant. We reserve the right to cancel or modify orders due to inventory stockouts, sudden kitchen capacity limits, unexpected store closures, suspected fraudulent activity, or pricing errors.

4. Pickup, Delivery, and Third-Party Couriers

Estimated pickup and delivery times are estimates only and are not guaranteed. For delivery orders, fulfillment may be handled directly by the restaurant or dispatched through third-party delivery service providers ("Delivery Partners," including DoorDash Drive, Uber Direct, or Nash). Neither Bombay Darbar nor Tilvo controls traffic, weather, or individual courier transit times. You are responsible for providing an accurate street address and delivery instructions and for being available to accept delivery.

5. Payments, Universal Payment Authorization & Platform Wallet

5.1 Universal Payment Authorization (§7.2 Parity): You authorize Bombay Darbar, Tilvo, and our third-party payment processors (including Finix Payments, Inc. and Stripe, Inc.) to charge all sums for purchases that you make on or through this storefront or any other restaurant storefront powered by the Tilvo Platform, including all food and beverage costs, applicable sales and local taxes, delivery fees, service charges, and tips, to the payment method specified in your account or provided at checkout.

5.2 Stored Credentials and Platform Wallet: When you elect to save a payment card to your Tilvo account, you grant express consent for Tilvo's PCI-DSS Level 1 certified payment processor (Finix) to store an encrypted payment credential token. You authorize Tilvo and its processors to charge that stored credential for subsequent customer-initiated orders placed across any participating restaurant on the Tilvo platform network until you modify or remove the payment card in your account settings.

5.3 Pre-Authorizations: When you place an order, our payment processors may seek a temporary pre-authorization hold on your payment card to verify account validity and available credit. The final settled amount will reflect your finalized order total.

5.4 Refunds and Chargebacks: All requests for refunds, order cancellations, or adjustments must be directed to the Restaurant. Disputing legitimate charges without contacting the Restaurant may result in suspension of your ordering privileges across the platform.

6. Loyalty, Rewards, Gift Cards, and Promotions

Loyalty points, discounts, referral incentives, and promotional coupon codes are promotional offerings administered by Bombay Darbar. Rewards have no cash value, may not be transferred or redeemed for currency (except where required by statute), and may be subject to expiration or program modifications. Gift cards are issued solely by Bombay Darbar and are redeemable only for menu purchases at our restaurant locations.

7. SMS Notifications and Customer Care

By providing your mobile number at checkout, you agree to receive essential transactional notifications regarding your order (such as payment receipts, kitchen order confirmation, and driver pickup alerts). Message frequency varies per order. Standard message and data rates may apply. You may text STOP at any time to halt order SMS notifications or text HELP for support.

8. Optional Marketing Text Messages

You may voluntarily opt in to recurring promotional text messages from Bombay Darbar by checking the separate, optional SMS marketing box at checkout or account registration. Marketing text messages may contain promotional discounts, menu specials, and loyalty rewards. Consent is never a condition of purchase. You can unsubscribe at any time by texting STOP.

9. Acceptable Use and Security

You agree not to: (a) use this website for any unlawful, fraudulent, or abusive purpose; (b) impersonate any person or falsify contact information; (c) interfere with website security, servers, or payment gateways; (d) scrape, crawl, or harvest menu data or proprietary content; or (e) submit false reviews or fraudulent chargeback claims.

10. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THIS SERVICE, THE TILVO PLATFORM, AND ALL PRODUCTS PURCHASED ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL Bombay Darbar, TILVO, IVENTRA LLC, OR THEIR OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE, ORDER FULFILLMENT, FOOD PREPARATION, OR THIRD-PARTY DELIVERY SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE APPLICABLE ORDER GIVING RISE TO THE CLAIM OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

12. Dispute Resolution, Binding Individual Arbitration & Class Action Waiver

Arbitration Notice: You and Bombay Darbar agree that any dispute, claim, or controversy arising out of or relating to these Terms, online orders, the Tilvo Platform, or customer data shall be resolved exclusively by binding, individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, rather than in court.

Class Action Waiver: YOU AND Bombay Darbar AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate multiple claims or preside over representative proceedings.

Small claims matters within jurisdictional limits may be brought in an appropriate small claims court in lieu of arbitration.

13. Contact and Updates

We may modify these Terms periodically by posting updated terms on https://bombay-darbar.tilvo.ai/terms. Your continued use of the service constitutes acceptance of the modified Terms. Questions regarding these Terms may be directed to support@tilvo.ai or 6452301602. Mailing address: Florida Ave, Miami, FL 33133, United States, Miami, FL, 33144, US.

Updated: September 15, 2026

Tilvo Platform Terms

Welcome to the Tilvo Platform, owned and operated by Iventra LLC ("Tilvo," "we," "us," or "our"). These Platform Terms constitute a legally binding contract between you ("User," "Guest," or "you") and Tilvo regarding your use of Tilvo-powered restaurant websites, mobile applications, online ordering checkout interfaces, guest accounts, and related technology services (collectively, the "Platform").

BY MAKING A PURCHASE ON OR THROUGH THE PLATFORM, REGISTERING A GUEST ACCOUNT, OR OTHERWISE ACCESSING THE PLATFORM, YOU AGREE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE PLATFORM TERMS AND THE TILVO PRIVACY POLICY.

1. Platform Overview

Tilvo provides direct-to-consumer software, online menus, digital storefronts, ordering pipelines, and customer management technology for independent restaurant operators ("Restaurants" or "Merchants"). The Platform connects consumers with Restaurants for pickup, delivery, dine-in, catering, and customer loyalty services.

2. Tilvo is Not a Restaurant

Tilvo is a technology platform company and is not a restaurant, food preparation entity, or food manufacturer. Restaurants operate independently from Tilvo. Each Restaurant is exclusively responsible for complying with all applicable federal, state, and municipal health, food-handling, safety, and allergen disclosure laws. Tilvo does not prepare, package, inspect, or guarantee any food or beverage sold through the Platform and disclaims all liability for culinary preparation, food-borne sickness, or dietary omissions.

3. Tilvo is Not a Delivery Courier

Tilvo does not provide transportation or courier services. Orders designated for delivery are fulfilled either by the Restaurant's own staff or dispatched through independent third-party delivery service providers ("Delivery Partners," such as DoorDash Drive, Uber Direct, or Nash). Tilvo makes no warranties regarding delivery speed, driver conduct, or food condition in transit.

4. Customer Accounts & Unified Platform Network

When you register an account using your mobile phone number on any storefront powered by Tilvo, you establish a Tilvo Platform Account. Your platform account enables you to authenticate seamlessly, retrieve saved delivery addresses, and utilize saved payment methods across all participating restaurants on the Tilvo network. You are solely responsible for maintaining the confidentiality of your credentials and for all actions conducted under your account.

5. Purchases & Universal Payment Authorization (§7.2 Parity)

5.1 Payment Authorization: You authorize Tilvo and its designated third-party payment processors (including Finix Payments, Inc. and Stripe, Inc.) to charge all sums for purchases that you make on or through any storefront on the Platform—including food, beverages, tips, applicable taxes, delivery fees, and service charges—to the payment method selected during checkout or saved in your account.

5.2 Platform Wallet & Stored Credentials: If you select "Save this card for faster checkout," you expressly authorize Tilvo and our Level 1 PCI-DSS certified payment processors to store an encrypted payment credential token. You agree that this vaulted token will be made available for subsequent customer-initiated transactions across any restaurant participating in the Tilvo network until you delete the card from your account.

5.3 Pre-Authorization Holds: To ensure fund availability, Tilvo or its payment processors may request a temporary pre-authorization hold on your credit or debit card account prior to or upon order placement. The hold will be adjusted to reflect the final confirmed order amount upon settlement.

6. Prohibited Activities

You agree not to: (a) probe, scan, or breach platform security or authentication systems; (b) use automated tools, bots, or scrapers to extract menus, pricing, or customer data; (c) engage in payment card testing or submit fraudulent orders; (d) submit defamatory, abusive, or infringing content; or (e) circumvent geographical or promotional restrictions.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TILVO, IVENTRA LLC, ITS SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR ACCESS TO OR USE OF THE PLATFORM, RESTAURANT GOODS, OR DELIVERY SERVICES. TILVO'S AGGREGATE LIABILITY UNDER THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU FOR THE ORDER AT ISSUE OR $100.

8. Dispute Resolution & Binding Individual Arbitration

Mandatory Arbitration: You and Tilvo agree that any dispute, claim, or controversy arising out of or relating to these Platform Terms, guest accounts, or your use of the Platform will be settled by final, binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules.

Class Action Waiver: YOU AND TILVO AGREE THAT DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR CONSOLIDATED PROCEEDING.

9. Contact Information

The Tilvo Platform is operated by Iventra LLC. Inquiries regarding these Platform Terms may be addressed to legal@tilvo.ai or mailed to: Tilvo Legal Department, Iventra LLC.

Updated: September 15, 2026

Accessibility Statement

Bombay Darbar and our technology partner, Tilvo, are committed to ensuring digital accessibility for people of all abilities. We continually improve the user experience for everyone and apply relevant accessibility standards in accordance with the Americans with Disabilities Act (ADA Title III), California Unruh Civil Rights Act, and the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA.

1. Measures to Support Accessibility

To ensure a seamless, unhindered experience for guests using assistive technologies, our digital storefronts incorporate:

  • Touch-safe interactive targets adhering to minimum sizing criteria for mobile and tablet devices.
  • High-contrast visual palettes ensuring legible text against foreground and background color combinations.
  • Semantic HTML structure providing screen readers with accurate headings, landmark regions, and form labels.
  • ARIA attributes announcing order item additions, cart modifications, and real-time total updates.
  • Keyboard-navigable menus, modal drawers, dialog focus trapping, and accessible escape routines.

2. Compatibility with Assistive Technologies

Our ordering experience is designed to be compatible with major assistive technologies and web browsers:

  • Screen readers including JAWS, NVDA, Apple VoiceOver (macOS / iOS), and Google TalkBack (Android).
  • Browser magnification tools, high-contrast display settings, and speech recognition software.
  • Modern desktop and mobile web browsers including Google Chrome, Apple Safari, Mozilla Firefox, and Microsoft Edge.

3. Third-Party Plugins & Content

Certain portions of the website may utilize third-party plugins (such as interactive mapping services or embedded social media widgets). While we encourage third-party vendors to provide accessible content, we cannot control external codebases that are not owned or operated by Bombay Darbar or Tilvo.

4. Dedicated Accessibility Assistance & Feedback

If you encounter any difficulty viewing or navigating content on this website, or if you require assistance with placing an order or exploring menu items due to a disability, our team is here to support you.

Please contact our accessibility coordination team:

  • Email: accessibility@tilvo.ai or support@tilvo.ai
  • Platform Phone Support: 1-800-470-3498 (Tilvo Platform Accessibility Support)

When contacting us, please specify the webpage URL and the nature of the issue encountered so that we can provide immediate assistance and work to remediate the barrier promptly.

Updated: September 15, 2026

Disclaimer

1. Food Allergen & Nutritional Disclaimer

Bombay Darbar prepares food in commercial kitchens where common allergens—including peanuts, tree nuts, milk, eggs, wheat, soybeans, sesame, fish, and shellfish—are present and handled. While we take precautions to prevent cross-contact, we cannot guarantee that any item is 100% free from traces of any allergen.

Guests with severe allergies, celiac disease, or specific dietary restrictions must notify restaurant staff directly before placing an order. Nutritional estimates, calorie counts, and ingredient descriptions are provided for general informational purposes and may fluctuate based on portioning, ingredient substitutions, or regional sourcing variations.

2. Menu Pricing, Images, and Availability

All prices, menu descriptions, and item availabilities displayed on this storefront are established by Bombay Darbar and are subject to change without notice. Photographs and visual presentations of dishes are for illustrative purposes only; actual prepared dishes and packaging may vary in presentation.

3. Third-Party Delivery Fulfillment

Delivery orders placed through this website may be dispatched to independent third-party delivery networks ("Delivery Partners," including DoorDash Drive, Uber Direct, and Nash). Neither Bombay Darbar nor Tilvo employs courier drivers directly. We are not liable for transit delays caused by traffic conditions, severe weather, courier routing decisions, or mishandling during transit once an order has been transferred to the delivery driver.

4. No Earnings Projections or Business Guarantees (FTC Notice)

References to restaurant sales growth, online order volume, revenue increases, marketing ROI, or savings on third-party marketplace commissions published on Tilvo marketing materials or case studies are illustrative estimates only. Tilvo and Iventra LLC make no guarantees, warranties, or representations that any merchant will achieve specific financial outcomes, revenue figures, or operational results by using the Platform. Individual business outcomes depend upon numerous external factors including location, food quality, pricing, local market competition, customer service, and economic climate.

Updated: September 15, 2026

Restaurant Participation Agreement (Summary)

This summary outlines the baseline commercial and operational terms governing restaurants and food service operators ("Merchants") participating on the Tilvo Platform. Formal onboarding and software usage are subject to the Master Services Agreement or signed Order Form executed between Merchant and Iventra LLC ("Tilvo").

1. Scope of Technology Services

Tilvo grants Merchant a non-exclusive, revocable license to access software tools powering direct online ordering, digital menus, loyalty programs, customer communications, kitchen order routing, and delivery partner dispatch.

2. Payment Processing, Collection & Remittance

Merchant authorizes Tilvo and its third-party payment facilitation partners (including Finix Payments, Inc.) to collect payments directly from customers on Merchant's behalf for all orders processed through the Platform. Tilvo settles and remits net balance payments to Merchant's designated depository account, less contracted platform transaction fees, delivery fulfillment charges, and subscription fees.

3. Chargebacks, Refunds & Financial Responsibility

Merchant retains 100% financial liability for customer refunds, order adjustments, fraudulent transactions, and payment card chargebacks associated with its orders. Merchant authorizes Tilvo to offset chargeback amounts, dispute processing fees, and refund disbursements against current or future settlement balance remittances.

4. Food Safety, Allergen Compliance & Licensing

Merchant warrants that all food and beverages prepared and offered through the Platform comply with applicable federal, state, and municipal sanitary codes, food preparation guidelines, and health inspection mandates. Merchant is solely responsible for maintaining accurate allergen disclosures, liquor licenses (where alcohol delivery is enabled), and sales tax compliance.

5. TCPA & Customer Communications Indemnity

Merchant represents and warrants that any customer contact lists, telephone numbers, or marketing audiences uploaded to the Platform have been collected with prior express written consent in compliance with the Telephone Consumer Protection Act (TCPA) and CAN-SPAM Act. Merchant shall defend, indemnify, and hold harmless Tilvo and its officers from any claims, statutory fines, or legal expenses arising from Merchant's marketing campaigns or unverified contact data.

6. Contact & Full Terms

To review the complete Master Restaurant Participation Agreement or discuss merchant partnership terms, please contact our merchant success team at partners@tilvo.ai.